Clerical Associate II, Cardiology Associates

Florence, SC

TRACKING CODE

6862

JOB DESCRIPTION

1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-

workers in accordance with our Service Excellence Standards and Core Values.

2. COMMUNICATIONS HANDLING – Handles all incoming communications and insures reliable consistent coverage

for phones

3. APPOINTMENT SCHEDULING – Coordinates and schedules all appointments whether in the office, hospital

surgery center etc. Confirms and follows up on communication

4. QUICK CARE HANDLING – Coordinates and manages the expectations of all same day appointments

5. MESSAGE FOLLOW THROUGH – Addresses and or follows up on all messages, mail, faxes and incoming

communications

6. PRE-VISIT PREPARATION – Prepares the day before completing all tasks that can be done before the patient

arrives including preregistration function

7. PATIENT REFERRAL COORDINATION – Coordinates straight forward referrals to other specialists if less than 5

minutes according to the established physician protocols

8. FILING AND SCANNING – Works to maintain a work environment that is paperless. Keeps precise chart counts

and regularly updates patient registries

9. TEAM ADMIN SUPPORT – Supports team members by handling key administrative duties

10. QUALITY IMPROVEMENT PROCESS – Actively participates in the care team and cross functional team quality

improvement process

 

Job Requirements

Qualifications /Training:

Individual must be able to perform basic clerical functions and in addition, the ability to comprehend medical terminology. Six months to

one year related experience and/or training; or equivalent combination of education and experience.

 

Licenses/Certifications/Registrations/Education:

HS diploma preferred/GED preferred from an accredited school.

WORK SCHEDULE

Full time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Full time