Clerical Associate II, McLeod Family Medicine South

Florence, SC

TRACKING CODE

7479

JOB DESCRIPTION

1. Job responsibilities include those listed in competencies document

2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-

workers in accordance with our Service Excellence Standards and Core Values.

3. Patient Registrations/Check-In/Check-Out/Telephone Management/Medical Records/Authorizations Forms

4. Greets visitors and patients in a friendly and courteous manner always facing forward with attention on

patient in waiting area

5. Directs patients to complete patient information forms and enters data in computer

6. Obtains assignment and authorization signatures, copies of insurance cards, and necessary claim forms as

needed

7. Answers telephone within three rings using good customer service skills to ascertain the nature call as needed

8. Delivers accurate and legible messages to appropriate person within 15 minutes of the call as needed

9. Repeats key information when taking messages to ensure accuracy as needed

10. Uses service excellence telephone etiquette when receiving and transferring call; speaks clearly and concisely

and exercises tact and diplomacy

11. Maintains confidentiality in talking with patients, upholding policies and setting an example

12. Collect amounts due from patients

13. Assign patient account numbers to medical records if hardcopy

14. Keeps work area net, clear of clutter

 

Job Requirement

Qualifications /Training:

Basic knowledge of computer input

Must be able to perform basic clerical functions

Comprehend medical terminology

Good spelling and number skills

Licenses/Certifications/Registrations/Education:

HS diploma preferred /Equivalent from an accredited school required

 

WORK SCHEDULE

Part time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Part time