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Clerical Associate II, McLeod Pulmonary and Critical Care

Florence, SC



1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers in accordance with our Service Excellence Standards and Core Values. Keep the Service Excellence statement as first item

2. Patient Registrations/Check-In/Check-Out/Telephone

3. Management/Medical Records/Authorizations/Forms/Creating claims/Preparing patient balances due

4. Greets visitors and patients in a friendly and courteous manner by always facing forward with attention on patients in waiting area

5. Directs patients to complete patient information forms and enters data into computer

6. Obtains assignment and authorization signatures, copies of insurance cards, and necessary claim forms as needed

7. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed

8. Delivers accurate and legible messages to appropriate person within 15 minutes of the call as needed

9. Repeats key information when taking messages to ensure accuracy as needed

10. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely and exercises tact and diplomacy

11. Maintains confidentiality in talking with patients, upholding policies and setting an example

12. Collects amounts due from patients

13. Keep work area neat, clear of clutter

*All other duties as assigned*


Job Requirements Qualifications /Training:

• Must be able to perform basic clerical functions

• Comprehend medical terminology

• Good spelling and number skills

• Great communication skills


Minimum of a High School Diploma/Equivalent from an accredited school required


Full time


Florence, SC, United States


Full time

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