Clerical Communications Associate, McLeod Family Medicine Carolina Forest 1, FT

Myrtle Beach, SC

TRACKING CODE

6368

JOB DESCRIPTION

Essential Job Responsibilities/Expectations

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• COMMUNICATIONS HANDLING – Handles all incoming communications and ensures reliable consistent coverage for phones.
• APPOINTMENT SCHEDULING – Coordinates and schedules all appointments whether in the office, hospital surgery center etc. Confirms and follows up on communication.
• QUICK CARE HANDLING – Coordinates and manages the expectations of all same day appointments.
• MESSAGE FOLLOW THROUGH – Addresses and or follows up on all messages, mail, faxes and incoming communications.
• PRE-VISIT PREPARATION – Prepares the day before completing all tasks that can be done before the patient arrives including preregistration function.
• PATIENT REFERRAL COORDINATION – Coordinates straight forward referrals to other specialists if less than 5 minutes according to the established physician protocols.
• FILING AND SCANNING – Works to maintain a work environment that is paperless. Keeps precise chart documentation and regularly updates patient registries.
•  TEAM ADMIN SUPPORT – Supports team members by handling key duties.                              
• QUALITY IMPROVEMENT PROCESS – Actively participates in the care team and cross functional team quality improvement process
• Help train new employees
• Open communication with staff and providers

 

Qualifications /Training:

Individual must be able to perform basic clerical functions and in addition, the ability to comprehend medical terminology. Six months to one year related experience and/or training; or equivalent combination of education and experience.

 

Licenses/Certifications/Registrations/Education:

HS diploma preferred/GED preferred from an accredited school.

 

 

WORK SCHEDULE

Full time

JOB LOCATION

Myrtle Beach, SC, United States

POSITION TYPE

Full time