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Departmental Secretary for Hospitality (PT) – Florence

Florence, SC
TRACKING CODE

1447

JOB DESCRIPTION

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

  1. Demonstrates a high level of professionalism and teamwork that reflects positively on Service Excellence.
  2. Performs clerical duties that contribute to the overall efficiency of the Department of Hospitality.
  3. Responsible for administrative assistance duties including answering phones and pages, submitting reports, database management, ordering supplies, events planning and preparation, submitting check requests and preparing meeting notes.
  4. Follows HIPAA regulations maintaining the strictest confidentiality and discretion.
  5. Responsible for Bereavement Card program.
  6. Receives, prioritizes and routes messages including telephone calls. When appropriate, addresses concern of caller.
  7. Assists with scheduling and payroll.
  8. Covers night/weekend shifts as assigned.
  9. Rounds on patients/visitors as assigned and as needed.
  10. Demonstrates continued professional growth.
  11. Demonstrates appropriate customer service and service recovery behavioral expectations.
  12. Recognizes potential or real problems as they arise, presents workable solutions and participates in their implementation as a contributing member of the healthcare team.
  13. Fosters an environment that demonstrates caring, compassion and respect for all patients, families, visitors, guests and staff. 
  14. Responds to patient/family/visitor/guest’s needs, questions, concerns, problems and/or complaints in a compassionate, professional, timely and effective manner.
  15. Proactively takes ownership in service recovery, issue resolution and opportunities for improvement including real time resolution, referral to appropriate staff, follow up with patient/guest and documentation .
  16. Performs all other duties as assigned.

Licenses/Certifications/Registrations/Education

Minimum of a High School Diploma/Equivalent from an accredited school

WORK SCHEDULE

Part time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Part time

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