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Dispatcher – Patient Flow Center

Florence, SC
TRACKING CODE

4628

JOB DESCRIPTION

Dispatcher – Patient Flow Center 

Job Summary

•    Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. •    Shall demonstrate leadership and commitment with respect to the quality management system by:         (a) promoting the use of the process approach and risk-based thinking (b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements         (c) promoting improvement. •    Responsible for handling all of the external transportation coordination needs for patients leaving and arriving to the hospital.  •    Assist in coordinating the use of alternate transport services as needed.  •    Effectively communicates and demonstrates service excellence focused telephone etiquette to ensure an easy, empathetic, and solution-oriented experience. •    Efficiently screens incoming calls, escalating urgent and emergent situations to the appropriate person. •    Facilitates the insurance pre-authorization process for non-emergency transport requests. •    Obtains quotes for private pay or other transports as requested. •    Coordinates with non-medical transport companies to ensure patients are able to get to and from the hospital in a safe and efficient way.  •    Completes daily checks for pre-scheduled trips to confirm appointment and pick up times. •    Coordinate ambulance transfers from the McLeod Health hospitals to other facilities and post-acute care providers. •    Records information via computer aided dispatch (CAD) system. •    Demonstrates proficiency and skill in responding to multi-channel communication and in multi-tasking. •    Monitors real time transport turnaround times, escalated request, and delayed request. •    Monitors preferred provider response times and performance for compliance with requirements of agreement, escalate issues as appropriate.  •    Monitors projected discharges and transfers per unit daily. •    All other duties as assigned.

Work Schedule: 72 Hours Biweekly. Full time.  7a – 7p and/or 7p – 7a.

Qualifications /Training: Minimum of 3 years healthcare experience  Minimum 2 years data entry/computer experience  Advanced knowledge of Windows based computer systems  Written and verbal communication skills with persons of all ages and diverse backgrounds  Knowledge of medical terminology 

Licenses/Certifications/Registrations/Education: Minimum of High School Diploma/GED from accredited school  EMT certification preferred   

WORK SCHEDULE

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JOB LOCATION

Florence, SC, United States

POSITION TYPE

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