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Financial Counselor-Digestive Health

Loris, SC
TRACKING CODE

4568

JOB DESCRIPTION

1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and

co-workers in accordance with our Service Excellence Standards and Core Values

2. Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.

     Answers telephone within 3 rings using good customer service skills to ascertain the nature of the callas needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.

      Maintains confidentiality when talking to patients, upholding policies and setting an example.

      Schedules and rescheduled appointments

      Collect amounts due from patients

      Uses exceptional customer skills when speaking with patients about financial collections

      Keeps work area neat, clear of clutter

      Obtains needed Provider/Administrator signature on all forms

      Codes procedures and diagnosis as needed

      Registers patients for any financial assistance

      Speaks with self-pay patients concerning balances

      Speaks with any patients with balances as referred to them

      Collects pre-pays as appropriate

      Works fax in-box as needed

      Demonstrates a willingness to perform the duties of other department personnel when  workload requires 

Job Requirements

Qualifications /Training:

Basic Knowledge of computer input

Must be able to perform basic clerical functions

Comprehend medical terminology

Good spelling and number skill

Clear, concise voice

 

Licenses/Certifications/Registrations/Education:

Minimum of High School Diploma/ Equivalent from an accredited school

 

WORK SCHEDULE

Full time

JOB LOCATION

Loris, SC, United States

POSITION TYPE

Full time

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