Hospice Account Specialist
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
- The direct activities of the Home Health/Hospice coding, collection, and billing functions.
- Government, non-government, managed commercial care, self-pay and litigation AR accounts; with responsibility of cash flow as it relates to billing, and collections.
- Ensuring patient inquiries are researched and resolved in a timely manner.
- Ensuring professional development and providing quality work.
- Assisting in the development, of the departmental annual strategies.
- Completing required continuous training and education, including department requirements.
- Trouble shooting so that the patient, family members, physician and Administrative staff member’s expectations are met and/or exceeded.
- Having complete understanding of all Hospice policy and procedures and can administer the policies per the established stated and federal guidelines.
- Ensuring that customers receive accurate responses to inquires in a manner that consistently meets or exceeds the expectations of McLeod Health.
This position is involved in all processes related to coding, cash posting, electronic and manual billing, credit balance resolution, posting error resolution, adjustment verification against state, federal and managed commercial contracts, suspense account reconciliation to include reporting of variances related to expected reimbursement verses actual reimbursement. Government and state reports must be completed and submitted timely for a Hospice patient to qualify. This position will identify any errors and/or omissions in reimbursement processes, unfavorable trends and assure Hospice compliance. He/She is fully trained and understands the policies and procedures and administrations of those per established guidelines. The position will require extremely conscientious work organization, excellent communication skills, flexibility, and the ability to perform detailed follow-through.
Work Schedule: 80 hours bi-weekly
Must have at least three to five years of billing, collection, cash posting, general data entry and coding experience within a hospital and/or medical setting.
High school diploma required.
Florence, SC, United States