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Insurance Representative

Florence, SC
TRACKING CODE

1167

JOB DESCRIPTION
  1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values
  2. Receives and processes inbound and outbound calls for pre-certification of insurance benefits and payments as a service to ancillary departments of McLeod Health. 
  3. Provides efficient call management by obtaining, analyzing and verifying the data received into the call center.  Initiates and/or implements appropriate actions based on procedures in order to provide the appropriate service. Serves as preceptor to new staff in Pre-Certification. 
  4. Serves as area liaison between team members and management.
  5. Provides the first line of support to Pre-Certification team members. 
  6. Supports the achievement of defined corporate, financial and departmental goals as outlined in key result plan.

 

Qualifications /Training:

2 years data entry experience required.  Basic knowledge of Windows based computers required.  Written and Oral communication skills with persons of all ages and diverse backgrounds required. Experience with call center environment, Microsoft Office 97 (or higher) Suite, Lotus Notes

Minimum of one year experience in Reservations and Scheduling department.  Competency Validation in Pre-Certification functional area and either Scheduling or Pre-Registration.  Must meet promotion criteria per Skill Blocks.

 

Licenses/Certifications/Registrations/Education:

Minimum of a High School diploma or equivalent from an accredited school required

WORK SCHEDULE

Full time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Full time

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