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IT Desktop Support Analyst

Florence, SC
TRACKING CODE

3036

JOB DESCRIPTION

1.    Job responsibilities include those listed in competencies document 2.    Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.  3.    Install and provide support for all network connected hardware.  4.    Serves as project leader in a coordinating role between clients and IT personnel for problem resolution, project evaluation and personal systems implementation.   5.    Coordinates personal systems support which includes new pc installs, department relocations and help desk support.    6.    Provides technical assistance to clients and IT staff.  7.    Required to track equipment and software in inventory and repair logs.  8.    Participates in on-call rotation schedule, to include daily, after hours and weekends, to provide 24×7 client support.

Qualifications/Training: 1.    Five years of supporting computer systems support and related work experience in information systems required.  2.    Experience in desktop technologies is required.  3.    Three years of PC-oriented experience including basic word processing, spreadsheets. 4.    Must be a team player with initiative, organizational skills and analytical abilities.  5.    Local Area Network application level knowledge 

Licenses/Certifications/Registrations/Education 1.    Bachelor’s degree in Business/Healthcare/Computer Science  

Physical Requirements: Refer to Occupational Risk Assessment

WORK SCHEDULE

Full time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Full time

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