IT Desktop Support Analyst
Essential Job Responsibilities/Expectations
1. Job responsibilities include those listed in the competencies document.2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 3. Troubleshoot and solve computer hardware issues (hard drives, network adapters, RAM, interface cards, etc.)4. Installing new Windows operating systems on client computers using SCCM (System Center Configuration Manager) as needed, including installing device drivers and other software required for the computers to operate properly.5. Receive equipment, unbox, inventory and update ServiceNow database as required.6. Active Directory: creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.7. Administer all aspects of network printer systems, including setup, configuration, troubleshooting, and maintenance, to ensure optimal operation.8. Assist with network troubleshooting including TCP/IP, DNS, and DHCP reservations.9. Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.10. Assist with implementing upgrade and replacement strategies to maintain efficient operation and avoid out of support or end of life situations whenever possible.11. Work with various vendors to obtain equipment quotes for requesting departments.12. Generate diagrams and obtain all required documentation for new or modified network drops. 13. Will provide escalation support and technical guidance for Desktop Support Specialist team members.14. Provides assistance with orienting new team members as needed. 15. Participates in on-call rotation schedule, to include daily, after hours and weekends, to provide 24×7 client support. 16. All other duties as assigned
1. Experience: 3+ years providing technical assistance using PC operating systems, hardware and software applications, and Internet applications2. Technical skills: Proficient in desktop and laptop support, Windows and Mac operating systems, Microsoft Office Suite, basic networking, and hardware troubleshooting.3. Problem-solving abilities: Ability to analyze and resolve technical issues independently, ensuring minimal disruption to user productivity.4. Excellent communication: Exceptional verbal and written communication skills to effectively communicate technical concepts to non-technical users.5. Customer service orientation: A proactive and customer-focused approach to IT support, with the ability to empathize and provide timely solutions.6. Time management: Strong organizational skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.7. Team Collaboration: Collaborate with other IT team members to resolve technical challenges, share knowledge, and contribute to process improvements.
Bachelor’s degree in Business/Healthcare/Computer Science
Refer to Occupational Risk Assessment
Florence, SC, United States