IT Help Desk Analyst

Florence, SC

TRACKING CODE

1230

JOB DESCRIPTION

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.  
• Provides 1st Level hardware/software remote support for physician practices to analyze customer concerns and correct or escalate issues accordingly while striving for 100% customer satisfaction. 
• Configures and tests IT and related devices used within the organization. 
• Works closely with Analyst, Desktop and Network support staff to ensure end-user problems are resolved in a timely manner.   
• Provides technical support during normal business hours and participates in after hours on-call rotation. 

 

Qualifications/Training: 

• 1-2 yrs. experience in an operator capacity in a multi-platform computing environment preferred.  

 

Licenses/Certifications/Registrations/Education: 

• High-school diploma or equivalent (GED) required. 
• Associates degree in Computer Science preferred

WORK SCHEDULE

Full time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Full time