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Office Manager, McLeod Physician Associates, Cheraw

Cheraw, SC
TRACKING CODE

5433

JOB DESCRIPTION
  1. Coordination of the day-to-day operations of the practice.
  2. Maintains confidentiality in talking with patients, upholding policies and setting an example.
  3. PTO Approval Providers/Staff
  4. Coordinate with hospital for Surgeries and Procedures
  5. Handles Customer complaints as appropriate
  6. Review daily, monthly, quarterly insurance/billing reports
  7. Lead and develop teams with Service Excellence Goals, Operational Budget Goals, and Monthly Office Meetings.
  8. Handles HR issues with staff appropriately, hire staff, terminate staff with AVP, PEP process when needed.
  9. Oversee training of new employees
  10. Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license)
  11. Call Schedule (create on-call schedule with locum company and process payment)
  12. Call Schedule for providers
  13. Review, optimize, monitor all processes in office
  14. Round on employees/waiting room as indicated by Service Excellence
  15. Review financials with providers and AVP monthly
  16. Report any defects/anomalies to AVP immediately
  17. Monitor CLIA, Shred, Hazardous waste usage, equipment, license
  18. Set appropriate goals and discuss with AVP
  19. Expectations are each Office Manager to be a leader in McLeod organization
  20. Demonstrates a willingness to perform the duties of other department personnel when workload requires.
  21. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
  22. Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
  23. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
  24. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.

Qualifications and Training

  • Basic knowledge of computer input.
  • Must be able to perform basic clerical functions.
  • Comprehend medical terminology.
  • Good spelling and number skills.
  • Clear, concise voice.

Licenses, Certifications, Registrations, Education

  • Minimum of a High School Diploma/GED from an accredited school

Work Schedule

  • Full-time, 80 hours bi-weekly 

 

WORK SCHEDULE

Full time

JOB LOCATION

Cheraw, SC, United States

POSITION TYPE

Full time

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