Office Mgr/MPAII, McLeod Family Medicine Marion

Cheraw, SC

TRACKING CODE

10113

JOB DESCRIPTION

1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 
2. Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.

Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.

Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.

Maintains confidentiality in talking with patients, upholding policies and setting an example.

       PTO Approval Providers/Staff

       Handles Customer complaints as appropriate

       Review financials with providers and VP monthly

       Review daily, monthly, quarterly insurance/billing reports

       Lead teams with

            Service Excellence

            Operational Budget Goals

            Daily Huddles

       Human Resources

            Handles HR issues with staff appropriately

            Hire staff

            Terminate staff with VP

            PEP process when needed.

       Oversee training of New Employees

       Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license)

       Call Schedule (create on-call schedule with locum company and process payment)

       Call Schedule for providers

       Review, optimize, monitor all processes in office

       Round on employees/waiting room as indicated by Service Excellence

       Report any defects/anomalies to VP immediately

       Monitor CLIA, Shred, Hazardous waste usage, equipment, license 

       Set appropriate goals and discuss with VP

       Expectations are each Office Manager to be a leader in McLeod organization

       Demonstrates a willingness to perform the duties of other department personnel when workload requires.

 

 

Job Requirements

Qualifications/Training:

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills.
• Clear, concise voice.

 

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma/GED from an accredited school

WORK SCHEDULE

Full time

JOB LOCATION

Cheraw, SC, United States

POSITION TYPE

Full time