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Patient Access Specialist

Florence, SC



Job Responsibilities and Expectations

  1. Knowledgeable with the preservice functions including order receipt and transcription, scheduling and the registration components. This also includes insurance payer requirements to ensure financial clearance for the patient.
  2. Provides physician practices, patients, and ancillary department scheduling services for outpatient procedures provided by McLeod Health.
  3. Responsible for inbound and outbound scheduling, rescheduling and cancellations.  This includes capturing current demographic and insurance data for all patients.
  4. Utilizing all tools and resources furnished including Microsoft Outlook and Teams.
  5. Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
  6. Assists the ancillary departments in Florence, Cheraw, Clarendon, Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates support patient, department, and facility needs.
  7. Ensures timely and accurate completion of all assigned work queues specific to orders, scheduling and insurance verification.. 
  8. Notifies the Patient Access Supervisor if trends or patterns are identified that would delay patient care. 
  9. Supports the Patient Access Supervisor with special projects, as needed.
  10. Fundamental understanding of call center KPI’s and thresholds to measure productivity.
  11. Ability to work in a fast-paced, metric driven environment that is patient centered.
  12. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.


  • Minimum 2 years data entry/computer experience
  • Advanced knowledge of Windows based computer systems
  • Written and verbal communication skills with persons of all ages and diverse backgrounds
  • Minimum 2 years’ experience in call center, medical office, or insurance related field
  • Experience with physician orders, scheduling and insurance verification
  • Problem solving and performance improvement skills
  • Revenue Cycle knowledge and the understanding of how this work impacts such



  • Minimum of a High School Diploma/GED from an accredited school


Physical Requirements: Refer to Occupational Risk Assessment





Florence, SC, United States



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