Patient Representative for Hospitality – Florence
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Demonstrates dedication to the Mission of McLeod Health, McLeod Regional Medical Center and Department of Hospitality.
Adheres to and demonstrates McLeod Health’s Service Excellence Standards and Core Values in all interactions and circumstances.
Serves as a liaison between the organization and patients/families/visitors.
Promotes Patient Relations/Hospitality services and Patient Representative activities by maintaining visibility and visiting patients/families/visitors as appropriate.
Strives daily to connect with as many patients as possible.
Establishes and maintains positive professional rapport with patients, family members, visitors and hospital staff. Provides a specific channel for patients/families/guests to obtain information, general assistance and/or complaint resolution utilizing appropriate resources.
Responds to patient/family/visitor’s needs, questions, concerns, problems and/or complaints in a compassionate, professional, timely and effective manner.
Proactively takes ownership in service recovery, issue resolution and opportunities for improvement as appropriate.
Collects, documents and assesses information regarding patient/family/visitor’s feedback, complaints, concerns, issues and/or needs with responsibility to report to appropriate staff for quality improvement as appropriate.
Responsible for facilitating service recovery and communicating patient/family/guest’s needs, questions, concerns, problems and/or complaints to the appropriate staff members.
Adheres to all McLeod Health, McLeod Regional Medical Center and Department of Hospitality policies.
Performs all other duties as assigned.
Florence, SC, United States