Patient Service Coordinator, Home Health, Horry County
Florence, SC
TRACKING CODE
7543
JOB DESCRIPTION
McLeod Home Health
Patient Service Coordinator (Horry County)
Essential Functions • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co- workers in accordance with our Service Excellence Standards and Core Values. • Responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. • Assists with day-to-day office and staff productivity management • Manages schedules for all patients • Edits schedule for field staff calling in sick, ensuring patients are reassigned timely. • Updates field staff unavailability in worker console. • Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. • Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. • Refers clinical questions to Branch Manager as necessary. • Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and liaison staff. • Completes requested schedule as task appears on the action screen. • Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. • Completes requested schedules for all add-ons and applicable orders: • Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. • Schedules TIF OASIS collection visits and deletes remaining schedule. • Reschedules declined or missed (if appropriate) visits. • Processes reassigned and rescheduled visits. • Ensures supervisory visits are scheduled. • Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. • Prepares weekly Field Staff Schedules. • Performs initial review of weekly schedule for productivity/ geographic issues and forwards schedule to Branch Manager for approval prior to distribution to staff. • Verifies visit paper notes in scheduling console as needed. • Assists with internal transfer of patients between branch offices. • Initiates Employee / Patient Infection Reports as necessary
Work Schedule: 80 Hours biweekly. Full Time. This position is in Little River.
Qualifications/Training: • Clerical skill and computer skill proficiency • Minimum of 2 years in health care industry and 1 year in home health environment. • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. • Prior quality improvement experience preferred.
Licenses/Certifications/Registrations/Education: • HS diploma preferred/GED from an accredited school
WORK SCHEDULE
Full time
JOB LOCATION
Florence, SC, United States
POSITION TYPE
Full time