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Pharmacy Informatics & Automation Manager

Florence, SC



Reporting to the Vice President of Pharmacy, the System Manager – Pharmacy Informatics & Automation is responsible for the leadership and oversight of Pharmacy Informatics and Technology team.  Responsibilities extend to managing pharmacists, pharmacy residents, pharmacy technicians, pharmacy students, pharmacy interns, and support staff dedicated to corporate clinical pharmacy services.

This position will lead the pharmacy informatics team to implement, maintain, and optimize pharmacy and medication-related technologies.  They will work in strong collaboration with the Willow team, with an emphasis on providing guidance.  The focus will be on supporting operations, enhancing clinical effectiveness, ensuring quality, and supporting financial needs.

The incumbent will also partner with other pharmacy leaders in the areas of operations, technology, quality improvement, supply chain, specialty and retail pharmacy, and revenue cycle management. Finally, the incumbent will assist with medication use outcomes and stewardship, planning and project management, human resource management, teaching, and scholarship.  

Key Responsibilities:

System Oversight & Team Leadership•   Responsible for pharmacy medication use systems at McLeod Health  (e.g. EHR, automation, analytics).•   Directly supervise members of the pharmacy informatics to optimize pharmacy information systems at a system level.•   Provide guidance and direction to the Willow team, overseeing their day-to-day activities and ensuring alignment with organizational goals and objectives.  •   Ensure timely execution of projects, meeting established timeframes. •   Collaborate with stakeholders to assess evolving technological needs and align systems accordingly.•   Conduct regular system audits to ensure compliance and optimal performance.•   Foster a collaborative team environment, encouraging innovation and continuous improvement.•   Coordinate cross-functional teams to streamline communication and ensure seamless integration of pharmacy technologies.

System Leadership, Policy Development, and Interdisciplinary Collaboration•   Work in cooperation with hospital-based pharmacy directors and other pharmacy leaders.•   Participate in, and may serve as chairperson of, various multidisciplinary committees, as assigned.•   Participate and/or lead, as pharmacy representative, organization quality improvement initiatives/projects.•   Maintain a professional image, lead by example, and exhibit excellent customer relations to patients, visitors, physicians, and other colleagues in accordance with our Service Excellence Standards and Core Values.•   Represent McLeod Health in a positive manner in the community.•   Ensure proper development and implementation of pharmacy policies and procedures related to pharmacy informatics.•   Serve as the pharmacy liaison for informatics resources in other disciplines (e.g., finance, provider, nursing, IT) to ensure optimal integration of systems.•   Serve as the pharmacy representative on interdisciplinary committees as determined by the pharmacy administrative team.•   Conduct and assist in the development of short and long-term departmental goals and planning.

Strategic Planning, Quality Assurance, and Compliance•   Conduct and assist in the development of short and long-term departmental goals and planning.•   Provide a yearly strategic plan for services aligning with the department, institution, and system’s overall strategic plan.•   Develop and actively participate in departmental quality assurance and safety programs.•   Ensure compliance with relevant standards of practice .•   Assist with yearly budgetary planning for IT-related needs.

Staff Management, Education, and Development:•   Manage and supervise employees, providing direction, coaching, and training to align with McLeod’s goals.•   Drive recruitment and hiring of pharmacy informatics personnel to build a talented and diverse workforce.•   Provide transformational leadership for direct reports to assure effective integration and standardization. This includes hiring, developing, and retaining high performing team members and a structure that propels success.•   Monitor staff performance and recognize high-performers and hold poor performers accountable to department and institutional standards.•   Drive staff development for a competent, efficient, and professional team, issuing corrective action as needed.•   Develop and implement training programs to enhance technical and operational skills.•   Support the pharmacy residency program through involvement, program assessment, recruitment, and learning experience.

Job RequirementsQualifications /Training:•   Minimum of 3 years prior health system pharmacy experience in a pharmacy informatics and/or pharmacy operations, required•   Experience working closely with the Epic teams that manage one of the following medication related modules (Willow Inpatient, Willow Ambulatory, Beacon, Ambulatory)•   System pharmacy management experience, preferred•   Completion of an accredited PGY1 and/or PGY2 pharmacy residency training program, preferred•   Strong leadership and informatics skills•   Strong collaboration skills

Licenses/Certifications/Registrations/Education:•   PharmD Degree from an accredited school of pharmacy, required•   Current, unrestricted license to practice pharmacy in the state of South Carolina, required •   Epic certifications in any of the following areas:  Willow IP, Willow Ambulatory, Beacon, Ambulatory (required within a year of hire)

Physical Requirements: Refer to Occupational Risk Assessment

Note: This job description outlines the primary responsibilities and qualifications required for the position. It is not exhaustive and may be subject to changes, additions, or amendments as deemed necessary by McLeod Health.


Full time


Florence, SC, United States


Full time

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