Physician Office Clinical Supervisor
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
- Adhere to all HIPAA laws and MPA II policies.
- Shall demonstrate leadership and commitment with respect to the quality management system by:
(a) promoting the use of the process approach and risk-based thinking
(b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements
(c) promoting improvement
- Serve as Clinical RN Team Lead, overseeing all practice processes.
- Utilize clinical staff to ensure all clinical duties are performed.
- Assists Practice Administrator with hiring, firing, and performance expectation process for all clinical staff.
- Works with Practice Administrator to adjust nurse staffing to meet patient care demands while maintaining operational productivity goals;
- Ensure nursing processes and procedures are designed to accomplish safe and effective patient care coordination, chronic care management, care transitions, and delivery of appropriate preventative services;
- Leads employees to accomplish all job objectives; inspires critical thinking, confidence, and motivation; clearly defines expectations, and maintains personal effectiveness under pressure;
- Investigate system, work flow, patient care, and operational problems and make recommendations;
- Troubleshoots issues affecting patient care, clinical effectiveness, and clinic productivity; Monitors and reports to Administrator when appropriate;
- Helps establish/implement goals, objectives, policies, procedures, and systems for the clinic;
- Serve as a change agent for the practice, ensuring continuous quality improvement and achievement of all patient safety and care quality goals;
- Plan and initiates process improvement and cost reduction opportunities;
- Act as EHR champion for clinical and clerical staff.
- Assists the physician, physician assistants, and nurse practitioners in assessing the needs of patients based on data collected through history, observation, physical exam, telephone triage, and analysis of diagnostic data:
- Performs direct patient care, i.e., triage, assessment, procedures, treatments, patient education, discharge and follow-up instructions. Prepares patient to be seen by provider.
- Formulates the initial database by systematically collecting pertinent information through communication with patient and family, observation, and objective examination.
- Prepares medication and gives the injections as ordered by the provider.
- Schedules testing and referral appointments for patients per provider instructions and completes follow-up.
- Consults with patient on telephone calls either addressing the problem or referring the call to another clinical staff or provider, as appropriate.
- Calls in and documents prescriptions as ordered by the provider.
- Reviews daily laboratory and radiology reports, notifying the provider of any abnormal results. Calls patients with test results according to established policy and as directed by the provider.
- Performs other duties necessary in providing high quality patient care:
- Cleans and straightens examination rooms between patients according to OSHA standards.
- Keeps all necessary instruments clean and in examination rooms.
- Sets up and maintains equipment, immediately notifies management or appropriate personnel of any malfunction.
- Maintains medical supply inventory, checks expiration dates on medications and vaccines and disposes of outdated medications.
- Ensures that that examination and treatment rooms are adequately stocked with medical supplies.
- Develops and maintains a working knowledge of all equipment needed to perform duties.
- Possesses skills and abilities required in a multifaceted environment in addition to those relating to nursing:
- Attends scheduled in-services. Reads and assimilates materials that provide information on the practice and community services.
- Maintains professional clinical knowledge, skills, and required certification through annual self-review and by attending the appropriate education programs. Continually works toward self-improvement, takes responsibility for own self-development.
- Promotes the practice with a positive image.
- Maintains a good rapport with peers and management. Is enthusiastic and positive about job responsibilities.
- Provides clinical competency coaching and training to clinical staff
- Performs other duties as assigned.
Preferred minimum of 5 years healthcare experience.
Graduate of an accredited nursing program – Associates Degree of Nursing (ADN) required, Bachelor of Science in Nursing (BSN) preferred.
Valid, active Registered Nurse License verified by LLR.
Florence, SC, United States