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Physician Office Insurance Associate, Florence Neurosurgery

Florence, SC




  1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.

Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.

Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.

Maintains confidentiality in talking with patients, upholding policies and setting an example.

Schedules and reschedules appointments.

Works office software billing system buckets.

Makes claims as appropriate.

Works days in A/R.

Works appeals.

Works rejections.

Works end of day for office as needed.

Uses excel spreadsheets and other software as needed.

Collect amounts due from patients.

Uses exceptional customer skills when speaking with patients about financial collections.

Keeps work area neat, clear of clutter.

Obtains needed Provider/Administrator signature on forms.

Codes procedures and diagnosis as needed.

Inputs orders into Order Facilitator/Reservations and Scheduling.

Registers patients for any needed financial assistance.

Speaks with self-pay patients concerning balances.

Speaks with any patients with balances/billing questions as referred to them.

Collects pre-pays as appropriate.

Works fax-in box as needed.

Demonstrates a willingness to perform the duties of other department personnel when workload requires.


Job Requirements

Qualifications /Training:

Basic knowledge of computer input.

Must be able to perform basic clerical functions.

Comprehend medical terminology.

Good spelling and number skills.

Clear, concise voice.



Minimum of a High School Diploma/GED from an accredited school



Full time


Florence, SC, United States


Full time

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