Physician Office Manager – McLeod Pulmonary & Critical Care Seacoast

Little River, SC

TRACKING CODE

2424

JOB DESCRIPTION

McLeod Pulmonary & Critical Associates Seacoast

 Physician Office Manager

The Physician Office Manager maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Additional duties include:

•  Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies and setting an example.
• PTO Approval Providers/Staff
• Handles Customer complaints as appropriate
• Review financials with providers and AVP monthly
• Review daily, monthly, quarterly insurance/billing reports

       Lead teams with

            Service Excellence

            Operational Budget Goals

            Daily Huddles

       Human Resources

            Handles HR issues with staff appropriately

            Hire staff

            Terminate staff with AVP

            PEP process when needed.

  Oversee training of New Employees

  Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license)

  Call Schedule (create on-call schedule with locum company and process payment)

  Call Schedule for provide

  Review, optimize, monitor all processes in office

  Round on employees/waiting room as indicated by Service Excellence

  Report any defects/anomalies to AVP immediately

       Monitor CLIA, Shred, Hazardous waste usage, equipment, license

       Set appropriate goals and discuss with AVP

       Expectations are each Office Manager to be a leader in McLeod organization

       Demonstrates a willingness to perform the duties of other department personnel when workload requires.

 

Qualifications/Training:

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills.
• Clear, concise voice.

 Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma/GED from an accredited school

WORK SCHEDULE

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JOB LOCATION

Little River, SC, United States

POSITION TYPE

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