Physician Office Supervisor – McLeod Primary Care Seacoast
McLeod Primary Care Seacoast
Physician Office Supervisor
Essential Job Responsibilities/Expectations
- Maintains a professional image and exhibits excellent customer service relations to patients, visitors, physicians, and coworkers in accordance with our Service Excellence Standards and Core Values.
- Fosters an environment that demonstrates caring, compassion, and respect for all patients, families, visitors, and coworkers.
- Demonstrates proficiency in office equipment and software programs used in practice, including eCW, Epic, multi-function printers, etc.
- Ensures smooth and efficient workflows.
- Answers incoming telephone calls within three rings in a professional and courteous manner.
- Prepares weekly staff schedule for both clerical and clinical employees. Ensures proper coverage given the scheduled providers and patient volume. Contacts PRN staff as needed.
- Orders office and medical supplies as needed. Obtains appropriate levels of approval.
- Performs charge entry payment processing duties accurately and in accordance with MPA guidelines.
- Serves as gatekeeper for the practice and directs visitors, patients, and vendors in a helpful manner and in accordance with Compliance and HIPAA Privacy Practices.
- Collects and maintains demographic data in EMR.
- Performs referrals and related authorizations accurately and according to MPA guidelines.
- Processes medical record requests as necessary.
- Assists patients with account questions and other questions as needed.
- Participates proactively in problem solving and process improvement activities with orthopaedic team.
- Demonstrates continued professional growth through goal setting and participation in educational offerings.
- Acts as a liaison between physicians, leadership, and other departments.
- Ensures proper cash handling according to MPA policy.
- Participates in performance review interviews with Practice Administrator direction.
- Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, Engineering, and other Departments as needed.
- Coordinates with the appropriate departments to ensure the safety and security of the office are maintained.
- Understands and upholds professional appearance and demeanor in the office.
- Monitors and communicates risk and quality issues to appropriate leadership.
- Assists with the development of the office operating budget; monitors expenses on an ongoing basis and reports any variances to the Practice Administrator.
- Oversees the preparation of the daily deposit and ensures balancing within the MPA Cash Handling Policy Guidelines.
- Performs other duties as assigned.
Work Schedule: Full Time. 80 Hours Biweekly.
- Basic knowledge of computer input.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology.
- Good spelling and number skills.
- Clear, concise voice.
- Minimum of a High School Diploma/GED from an accredited school
Loris, SC, United States