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Physician Office Supervisor – McLeod Primary Care Seacoast

Loris, SC
TRACKING CODE

2870

JOB DESCRIPTION

McLeod Primary Care Seacoast

Physician Office Supervisor

 Essential Job Responsibilities/Expectations

  1. Maintains a professional image and exhibits excellent customer service relations to patients, visitors, physicians, and coworkers in accordance with our Service Excellence Standards and Core Values.
  2. Fosters an environment that demonstrates caring, compassion, and respect for all patients, families, visitors, and coworkers.
  3. Demonstrates proficiency in office equipment and software programs used in practice, including eCW, Epic, multi-function printers, etc.
  4. Ensures smooth and efficient workflows.
  5. Answers incoming telephone calls within three rings in a professional and courteous manner.
  6. Prepares weekly staff schedule for both clerical and clinical employees. Ensures proper coverage given the scheduled providers and patient volume.  Contacts PRN staff as needed.
  7. Orders office and medical supplies as needed. Obtains appropriate levels of approval.
  8. Performs charge entry payment processing duties accurately and in accordance with MPA guidelines.
  9. Serves as gatekeeper for the practice and directs visitors, patients, and vendors in a helpful manner and in accordance with Compliance and HIPAA Privacy Practices.
  10. Collects and maintains demographic data in EMR.
  11. Performs referrals and related authorizations accurately and according to MPA guidelines.
  12. Processes medical record requests as necessary.
  13. Assists patients with account questions and other questions as needed.
  14. Participates proactively in problem solving and process improvement activities with orthopaedic team.
  15. Demonstrates continued professional growth through goal setting and participation in educational offerings.
  16. Acts as a liaison between physicians, leadership, and other departments.
  17. Ensures proper cash handling according to MPA policy.
  18. Participates in performance review interviews with Practice Administrator direction.
  19. Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, Engineering, and other Departments as needed.
  20. Coordinates with the appropriate departments to ensure the safety and security of the office are maintained.
  21. Understands and upholds professional appearance and demeanor in the office.
  22. Monitors and communicates risk and quality issues to appropriate leadership.
  23. Assists with the development of the office operating budget; monitors expenses on an ongoing basis and reports any variances to the Practice Administrator.
  24. Oversees the preparation of the daily deposit and ensures balancing within the MPA Cash Handling Policy Guidelines.
  25. Performs other duties as assigned.

 Work Schedule: Full Time. 80 Hours Biweekly.

Qualifications /Training:

  • Basic knowledge of computer input.
  • Must be able to perform basic clerical functions.
  • Comprehend medical terminology.
  • Good spelling and number skills.
  • Clear, concise voice.

 

Licenses/Certifications/Registrations/Education:

  • Minimum of a High School Diploma/GED from an accredited school
WORK SCHEDULE

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JOB LOCATION

Loris, SC, United States

POSITION TYPE

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