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Prior Authorization Specialist (FT), Oncology/Hematology

Florence, SC



Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values


  1.  Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
  2. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy
  3. Maintains confidentiality in talking with patients, upholding policies and setting an example.
  4. Schedules and reschedules appointments if needed.
  5. Uses exceptional customer skills when speaking with insurance companies/patients and other internal departments
  6. Keeps work area neat, clear of clutter.
  7. Works in with iPas system and monitors communications needs to assure timely responses
  8. Monitors email throughout the day
  9. Demonstrates a willingness to assist coworkers when workloads require
  10. Timely management of  prior authorization requests for all infusion services ordered through Florence and Seacoast Oncology and Hematology Offices
  11. Oncology and Hematology, radiology services as necessary, and other medical testing and procedures based on diagnosis and need
  12. Display advanced computer skills within programs such as Excel and Word and Internet use
  13. Review chart documentation to ensure patient meets medical policy guidelines
  14. Prioritize incoming authorization request according to urgency
  15. Obtain authorizations via payer website or by phone
  16. Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations
  17. Respond to clinic questions regarding payer medical policy guidelines
  18. Confirm accuracy of ICD diagnosis and corresponding J codes or CPT codes for orders
  19. Contact patients to discuss authorization status and obtain additional information as needed


20. Display ability to learn and retain basic medical terminology allowing proficient navigation and documentation within the electronic medical record 

21. Maintain knowledge of up to date payor specific programs to ensure appropriate authorization 

22. Assist with Cash Balancing procedures 

23.Other duties as assigned


Job Requirements

Qualifications /Training:


  • Knowledge of prior authorization process and it’s impact on the practice’s revenue cycle
  • Understanding of payer medical policy guidelines while utilizing these guidelines to manage authorizations effectively
  • Basic understanding of oncology treatment approaches and radiology studies as relating to diagnosis and restaging
  • Proficient use of J codes, CPT codes, ICD codes
  • Excellent computer skills including Excel, Word, internet use, and electronic medical record systems
  • Detail oriented with above average organizational skills
  • Plans and prioritizes to meet deadlines
  • Excellent customer service skills
  • Clear and effective communication
  • Ability to multi-task and remain focused while managing a high-volume, time sensitive workload




  • Minimum of a High School Diploma/GED from an accredited school
  • 2 years of experience in medical related field or completion of a medical based educational program preferred
  • 2 years of medical prior authorization experience preferred



Full time


Florence, SC, United States


Full time

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