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Scheduling Representative

Florence, SC
TRACKING CODE

1172

JOB DESCRIPTION
  • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
  • Provides physicians, patients and families with scheduling services for outpatient or inpatient procedures provided by McLeod Health
  • Scheduling services consist of initial or new patient scheduling, cancellations of previously scheduled appointments and rebooking appointments as needed. 
  • Scheduling representatives understand that they serve both the external customers of the patients and physicians, but also server the internal customers of the departments of all seven medical centers.

 

Qualifications/Training:

  • Minimum 2 years data entry/computer experience
  • Basic knowledge of Windows based computer systems
  • Written and verbal communication skills with persons of all ages and diverse backgrounds
  • Minimum 2 years’ experience Healthcare call center
  • Knowledge of medical terminology
  • Experience with scheduling.com or other medical scheduling software
  • Experience with Microsoft Office 97 Outlook
  • Problem solving and performance improvement skills

 

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma/GED from an accredited school

WORK SCHEDULE

Full time

JOB LOCATION

Florence, SC, United States

POSITION TYPE

Full time

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