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Physicians Practice Administrator, FT McLeod Urology

Little River, SC



Essential Job Responsibilities/Expectations

  • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 
  • List essential job responsibilities/expectations for this job. 
  • Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
  • Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
  • Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.
  • Maintains confidentiality in talking with patients, upholding policies, and setting an example.
  • PTO Approval Providers/Staff
  • Assist with Customer complaints.
  • Review financials with providers and AVP monthly
  • Review daily, monthly, quarterly insurance/billing reports
  • Lead all Teams/Offices
    • Service Excellence
    • Operational Budget Goals
    • Daily Huddles
  • Human Resources
    • Work closely with CA II with any HR issues with staff
    • Hire staff
    • Terminate staff with AVP
    • PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director)
  • Oversee training of New Employees
  • Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license)
  • Call Schedule (create on-call schedule with locum company and process payment)
  • Call Schedule for providers
  • Review, optimize, monitor all processes in office.
  • Round on employees/waiting room as indicated by Service Excellence
  • Report any defects/anomalies to AVP immediately.
  • Monitor CLIA, Shred, Hazardous waste usage, equipment, license. 
  • Set appropriate goals and discuss with AVP.
  • Notes of appreciation to be done weekly
  • Expectations are each Practice Administrator to be a leader in McLeod organization.
  • Demonstrates a willingness to perform the duties of other department personnel when workload requires.

Job Requirements


  • Basic knowledge of computer input.
  • Must be able to perform basic clerical functions.
  • Comprehend medical terminology.
  • Good spelling and number skills.
  • Clear, concise voice.


  • Minimum of a High School Diploma/GED from an accredited school

Full time


Little River, SC, United States


Full time

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