Physicians Practice Administrator, FT McLeod Urology

Little River, SC

TRACKING CODE

13440

JOB DESCRIPTION

Essential Job Responsibilities/Expectations

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 
• List essential job responsibilities/expectations for this job. 
• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• PTO Approval Providers/Staff
• Assist with Customer complaints.
• Review financials with providers and AVP monthly
• Review daily, monthly, quarterly insurance/billing reports
• Lead all Teams/Offices
  • Service Excellence
  • Operational Budget Goals
  • Daily Huddles
• Human Resources
  • Work closely with CA II with any HR issues with staff
  • Hire staff
  • Terminate staff with AVP
  • PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director)
• Oversee training of New Employees
• Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license)
• Call Schedule (create on-call schedule with locum company and process payment)
• Call Schedule for providers
• Review, optimize, monitor all processes in office.
• Round on employees/waiting room as indicated by Service Excellence
• Report any defects/anomalies to AVP immediately.
• Monitor CLIA, Shred, Hazardous waste usage, equipment, license. 
• Set appropriate goals and discuss with AVP.
• Notes of appreciation to be done weekly
• Expectations are each Practice Administrator to be a leader in McLeod organization.
• Demonstrates a willingness to perform the duties of other department personnel when workload requires.

Job Requirements

Qualifications/Training:

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology.
• Good spelling and number skills.
• Clear, concise voice.

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma/GED from an accredited school

WORK SCHEDULE

Full time

JOB LOCATION

Little River, SC, United States

POSITION TYPE

Full time