Surgical Home Navigator
The Surgical Home Navigator will maintain a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Navigators use surgical home resources, ie. Information technology and co-workers to facilitate the appropriate and timely care of the surgical home pt and family. Navigators coordinate and guide the patient through surgical home and the perioperative period to include morning of surgery. Navigators provide guidance, educational, and emotional support to patients and families before and during surgical stay. Serve as liaison to patients, physicians and other interdisciplinary team members to achieve optimal patient outcomes. Must have strong communication and listening skills Along with excellent phone etiquette with “executive voice” in mind. Must be able to cover skills as described in surgical home secretary and surgical intake specialist. Must be cross trained within 6 months.
The Surgical Home Patient Navigators help patients “navigate” the maze of clinics, administrative systems and patient support services. Navigators reduce the barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
Work Schedule: 80 Hours biweekly. The hours will be rotating day shift. Must be able to work between the hours of 5:00am – 7:00pm. Schedule will be assign to work between those hours.
Qualifications/Education/Training: High School Diploma, Excellent Customer Service Skills, Basic Knowledge of Computer Software Skills, Prefer Medical Terminology
Licenses and/or Certifications: Preferred MST certification
Florence, SC, United States