Quality & Safety

McLeod Health Received Full Certification for the ISO 9001 Quality Management System by DNV in 2023.

ISO 9001 is the most widely accepted quality management system in use around the world and is quickly gaining acceptance among U.S. healthcare providers as a foundation for their quality and patient safety programs.

ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO 9001 within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently, and the “best ideas” aren’t held by one person or one department but are ingrained in the organization itself.

Businesses that implement ISO 9001 do so for both internal and external benefits. Internally it helps staff create clear and consistent processes of patient care and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality but is pursuing it with discipline and transparency.